Shipping and Returns

Shipping
We ship worldwide to bring football culture to fans everywhere. Orders are typically processed within 1–3 business days, and delivery times vary by destination. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

Returns
Your satisfaction matters to us. If you’re not completely happy with your purchase, you may request a return within 7 days of delivery, provided the item is unused and in its original condition. For damaged or incorrect items, please contact our support team as soon as possible, and we’ll make it right.

For full details, please refer to our Shipping Policy and Refund Policy, or contact us anytime at [email protected].

International Return and Exchange Policy

We proudly serve football fans worldwide and aim to make international shopping with FanKitShop clear and worry-free.

Eligibility

International customers may request a return or exchange if:

• The item is unused, unworn, and in original condition

• The request is made within 7 days of delivery

• Original packaging, tags, and accessories are included

How to Request

To initiate an international return or exchange, please contact [email protected] with:

• Your order number

• Reason for return or exchange

• Clear photos (if the item is damaged, incorrect, or defective)

Our support team will review your request and provide return instructions.

Exchanges

• Exchanges are subject to product availability

• If the requested item is unavailable, a refund or store credit may be offered

• Price differences (if any) must be settled before processing the exchange

Return Shipping Costs

• International return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

• We recommend using a trackable shipping method to ensure safe delivery

Customs & Duties

• Any customs duties, taxes, or import fees incurred during return or exchange are the responsibility of the customer

• FanKitShop is not responsible for delays caused by customs clearance

Processing Time

Once we receive and inspect the returned item:

• Exchanges or refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

Non-Returnable Items

Certain items may not be eligible for international return or exchange, including:

• Clearance or final sale items

• Items damaged due to misuse

• Items returned without prior approval